Real Time Voice AI for Frontline Operators
Enable live support in ultra low latency to sales, service, and customer support agents on calls with state of the art understanding and generative models purpose-built for real time use cases
Use Cases
Knowledge augmentation:
Enable instant access to information for agents based on the changing context of the conversation in real-time.
Compliance:
Identify gaps in compliance against internal and regional policies while redacting sensitive information.
Instant objection handling:
Detect objections raised by a customer and generate contextual responses for agents to address those objections.
Adapt to the Voice of Customer:
Configure and detect live events through low code interface to drive positive call outcomes, for e.g. transfering the call to supervisor upon customer escalation
Live Form Filling:
Provide agents step to step guidance to collect customer details, retrieve relevant information, and resolve issues.
Generative AI with Ultra Low Latency
Higher Accuracy through Purpose-built Models
Integrate with a few lines of code
Works with
