Objectively evaluate sales agent performance and drive coaching to increase conversion rates
Measure how conversation quality changes over time to maximize customer experience
Track if agents are aligning with applicable regulatory requirements as well as internal policies and procedures
Supply Chain Management
Improve communication effectiveness with vendors for smoother operations
Integrate with Symbl.ai using the Sales Intelligence package to push call scores directly to your CRM and use CRM analytics tools to generate reports based on call scores.
Leverage the pre-built Call Summary UI for an out of the box interface to display scores along with other conversation insights such as summary, sentiment analysis, next steps, and Q&A