Symbl.ai Support Plans
We offer support tiers and service level agreements based on type of plan
| Included with Contracted Plan |
Production Support | Designated Support | |
| Response Times | |||
| Critical Service Error | 5 business hours | 3 business hours | 1 hour (24/7) |
| High Service Error | 10 business hours | 6 business hours | 2 business hours |
| Medium Service Error | 12 business hours | 9 business hours | 3 business hours |
| Low Service Error | N/A | N/A | 3 business days |
| API status notifications | Yes | Yes | Yes |
| Technical Account Manager | Best efforts via [email protected] | Yes | Yes |
| Monthly Status Review | Not included | Yes | Yes |
| Symbl Consulting Hours | Not included | 16 hours | 32 hours |
| Price per month | Contact us for pricing details | ||