Support Plans

We offer support tiers and service level agreements based on type of plan

Included with
Contracted Plan
Production Support Designated Support
Response Times
Critical Service Error 5 business hours 3 business hours 1 hour (24/7)
High Service Error 10 business hours 6 business hours 2 business hours
Medium Service Error 12 business hours 9 business hours 3 business hours
Low Service Error N/A N/A 3 business days
API status notifications Yes Yes Yes
Technical Account Manager Best efforts via [email protected] Yes Yes
Monthly Status Review Not included Yes Yes
Symbl Consulting Hours Not included 16 hours 32 hours
Price per month Contact us for pricing details

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