Nebula

Large Language Model for Human Conversations


Nebula is Symbl.ai’s proprietary large language model (LLM), specialized to understand human conversations. It excels on conversational tasks such as conversation scoring, intent detection, chain of thought reasoning, Q&A, sentiment analysis, and much more. Using Nebula, businesses and developers across verticals have built real time GenAI experiences involving human conversations such as real time assistance for frontline teams and voice bots.

Key Highlights

Nebula - a cloud-based contact center solution. A futuristic image of a nebula representing a cutting-edge cloud-based contact center solution.

Optimized For Conversations

Nebula is Symbl.ai’s proprietary LLM optimized specifically for processing natural human conversations.  It is capable of processing various types of conversations such as sales, contact center, recruitment, meetings, emails, chats, and more.

Diagram of customer experience: touchpoints, emotions, expectations, feedback loop, and loyalty.

Versatility

Nebula can perform instruction tasks such as request summaries, follow-up questions, draft emails, issues to review, qualify sales leads, identify and recommend resolutions to customer issues, or even recommend business opportunities. Nebula can also respond to questions about the conversation.

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On-Prem Deployment

Nebula is also available for on-prem deployment for businesses with tight data security needs. By deploying on-prem, a company can manage sensitive information within its own infrastructure, ensuring data protection control towards safeguarding against unintended data access, data leaks or data breaches.

Nebula Generative LLM

Use the generative LLM to analyze conversations, evaluate conversation quality, automate business workflows, and develop real-time assist and co-pilot solutions.

Get started with our intuitive no-code playground. Utilize the sample prompts or craft your own to chat with the model in a multi-turn format. Seamlessly integrate Nebula into your existing tech stack using our model API, which offers both unary and streaming responses.

A screenshot of an open chat window on a Mac computer, displaying a conversation between two people.
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Nebula Embeddings

Use Nebula Embeddings to build advanced search across conversations, categorize meetings, perform analysis on historic conversations data based on similarities, and generate recommendations.. Generate vector embeddings using Nebula Embedding API for your conversations, emails, calls, and messages.

Use Cases

Nebula is a large language model (LLM) trained to understand nuances in human conversations and perform instructed tasks in the context of the conversation such as

Using Nebula In Your Applications

Nebula can analyze conversation transcripts and generate responses based on the conversation along with the instruction or question in the prompt. Furthermore, developers can provide Nebula with instructions such as request summaries, follow-up questions, draft emails, issues to review, qualify sales leads, identify and recommend resolutions to customer issues, or even recommend business opportunities. Nebula can also respond to specific questions about the conversation as part of the instruction.

Call for Developers

At Symbl.ai, we believe that there’s tremendous value in human conversations especially in businesses, and Nebula can help harness that value across various conversation types. We are excited to see what you build with Nebula. We have been working with developers and businesses who have been pushing boundaries by leveraging advanced generative AI for conversation intelligence and we’re eager to offer the power of Nebula to this inspired community. In the same spirit, we encourage you to apply for our Startup program if you are working at a startup or sign up to become a model tester and accelerate your access to the Nebula model. We’d love to see our current and future developers push the boundaries of conversation understanding with Nebula.

Symbl.ai Nebula Playground interface showing a chat window with system prompt and generation parameters on the right, including max new tokens, temperature, top K, top P, and repetition penalty. The screen also includes options for starting a new chat and selecting customer service representative.