Decode intents in real time, multi-party, and unstructured conversations that are contextual to each step of the customer journey.
Identify any intent in a multi-party conversation in real time or asynchronously
Analyze intents of multiple participants in a complex interaction such as business negotiations on the go to identify their desires or areas of concerns, reducing overhead of going through recordings.
Discover intent specific to a segment in the conversation
Identify intent across different segments to gain intelligence specific to the phase of the conversation, for example: product ideation or go-to-market (GTM) plans.
Assess how intent has evolved during the conversation
Track shifting intent or motivations throughout a dialogue to adapt responses and steer the conversation accordingly, influencing stakeholders better and fast tracking strategic decisions.