Named entity recognition (NER) can be used to train call centers or customer service employees. They can use the recordings of real conversations and identify which conversations resulted in the most sales.
Using NER, companies can automatically identify feedback relevant to a specific department, support personnel, or product and route it to them.
Can be used to determine the mention of specific skill sets, degrees, or experience (designation) and pull relevant resumes to streamline hiring practices.
Search & Accessibility
Process thousands of audio and video files in minutes and use Symbl’s entity detection feature to create a searchable index to organize and understand your customer data.
Create custom entities
Create a single custom entity and multiple custom entities at the same time using the Management API
Works for streaming conversations
Configure your streaming conversation to detect entities
List of managed entities
View Symbl’s out-of-the-box list of managed entities