Easily detect and classify keywords, phrases, intents, entities and more with a few simple API calls. 


Trackers utilize a zero shot learning, open domain architecture, and built with context and semantic similarity recognition to track all key insight occurrences in unstructured conversation data generated in real-time or asynchronously.

Use prebuilt trackers, or create your own

Start with our library of over 40+ prebuilt trackers across 4 common categories, or create your own for custom use cases within minutes.

Realtime Tracking

Instantly track and detect all important insights as the conversation is happening in real-time over video, audio or text channels.

Create new trackers with minimal configurations

Create custom trackers in minutes by simply providing a few contextually similar keywords and phrases.

Open Domain

No upfront training, simply add your list of vocabulary via the API or management console and you are ready to track.

Bulk Creation & Management

Simultaneously create, update and manage multiple Trackers with ease.

Tracker API

Comprehensive APIs to help you integrate, create and manage your trackers. 

Use Cases

Keyword Spotting

Detect exact and contextually similar keywords and phrases that are critical for any use case

Real-time Compliance

Automatically detect, redact, and/or anonymize sensitive information in conversations. Supports over 75 PCI, PHI, and PII entities. 

Real-time Assist

Detect when customer care agents or sales reps deviate from your customer playbook. Make recommendations to adapt to your customer in real-time.

Detect User Intent

Automatically detect buyer intent, churn risk, and custom intents for virtually any use case in real-time. 


Managed trackers library

Set of default trackers that has carefully curated and tested in real-world situations

Creating custom trackers

Create custom trackers for your unique use cases by providing the name, category, description, languages, and vocabulary

Recommended trackers

Based on conversations that you have processed in the last 30 days, Tracker API recommends trackers that can easily be accepted to rejected.