We’re excited to announce the general availability of the Symbl API Platform, the industry’s first developer platform for conversation intelligence.

Symbl offers a comprehensive suite of APIs for analyzing natural human conversations. Our APIs amplify these interactions in any channel – voice, video or text. It’s all up to you!

Built on our Contextual Conversation Intelligence (C2I) technology, you can now easily embed real-time contextual language understanding with the flexibility and control to build your own unique product experiences.

You have access to:

  • Real-time analysis of free-flowing discussions to automatically surface highly relevant summary discussion topics, contextual insights, suggestive action items, follow-ups, decisions, and questions.
  • Voice APIs that make it easy to add AI-powered conversational intelligence to telephony and WebSocket interfaces. 
  • Conversation APIs that provide a REST interface for managing and processing your conversation data.
  • Summary UI with a fully customizable and editable reference experience that indexes a searchable transcript and shows generated actionable insights, topics, timecodes, and speaker information.
  • Full documentation to get developers started with simple use cases like the post and real-time conversation summaries and other guidance.
  • Code samples – A Github repo that contains sample code snippets and apps that can be used in building conversational workflows and integrations with existing products or workflows. 
  • Flow Manager that provides a visual editor for no-code reference implementation called “Flows” for some end to end-use cases like meeting insights, Salesforce integration, Slack integration, etc.
  • Unmatched developer support with direct access to Symbl’s engineering teams and broad conversational intelligence developer community.

 Sign up with Symbl to get started.
Need additional support? You can refer to our API Docs for more information and view our sample projects on Github.

 

Helping you transform conversations into real time actionable outcomes for your business.

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