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Introducing the Developer Platform for Conversation Intelligence

Introducing the Developer Platform for Conversation Intelligence

We’re excited to announce the general availability of the Symbl API Platform, the industry’s first developer platform for conversation intelligence. Symbl offers a comprehensive suite of APIs for analyzing natural human conversations. Our APIs amplify these...

How to Use Symbl’s Voice SDK to Generate Insights in Your Own Applications

Telephony services make the modern workplace, well, work. Enhance your existing telephony system capabilities by integrating Symbl’s Voice SDK.

Integrating Symbl Insights with Twilio Media Streams

Conversational Intelligence for Streaming Applications: Twilio Media Streams Capturing audio and deriving real-time insights seems complicated, but it’s not as hard as you think. Twilio Media Streams provide real-time raw audio and gives developers the flexibility to...

The Odd Couple: Hybrid Deep Learning and Machine Learning Applications in Conversation Intelligence

As we think about how to solve the problem of natural human conversation understanding and how to extract information from unstructured conversations, the approach to solving this problem can make a significant impact on when and how we will end up getting there....

The Rebirth of Business Intelligence

From click tracking to actually understanding the conversation, how AI will finally deliver on the promise of BI   Business Intelligence (B.I.) is the infrastructure that your business uses to collect, organize and manage all the data related to it. Everything...

An Ensemble Approach to Deep Learning Models in Conversational Intelligence

The Sweet Spot Suppose I give you a simple problem statement: Predict the next number in the sequence 2, 4, 6, 8, 10, __? Easy peasy right? I’m not going to insult your intelligence by telling you the answer. I mean, come on. Now let’s take another sequence : 8, 13,...

Integrating Symbl Conversation Intelligence with Twilio Flex for Real-Time Insights and Actions

Twilio Flex is a new cloud-based contact center platform revolutionizing the call center industry through fine-tuned, customizable customer experiences. With the power of Symbl, Twilio Flex users can do even more to surface actionable outcomes with customer...

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