Welcome to the first installment of our video training series about the Symbl.ai Platform!
Symbl.ai is a conversation analytics platform that helps you understand and improve customer conversations. Our platform can be used to analyze conversations ranging from online meetings to video conferencing to support calls. You will then gain access to insights that will help you make better decisions, improve the customer experience, and anticipate customer needs.
Conversation analytics is a powerful tool for businesses of all sizes. By understanding the ways that customers interact with your business, you can not only better understand the customer experience, but underlying customer needs as well. This can help you identify underperforming areas and improve upon your customer service strategies.
In this video training series, we will go over the basics of the platform, how it works, and how you can use it to enhance your customer conversations. We’ll also look at some best practices and strategies to optimize your use of the platform.
I plan to have a new training video released each week covering a wide variety of topics. We hope you find this series useful and look forward to helping you make the most of Symbl.ai!