Nebula
The LLM Powering Symbl.ai’s Conversational Intelligence Platform
Nebula, Symbl.ai’s large language model (LLM), is purpose-built to decode the complexities of human conversation. Based on the open-source Llama-2 family and enriched by continuous pre-training on high quality conversation-specific datasets, Nebula delivers exceptional performance in understanding, analyzing, and generating conversation-centric text. This power lies at the heart of Symbl.ai’s suite of conversational AI products, enabling a new era of insight and automation.
Built for Conversational Superiority
Nebula’s unique training data and methodology make it the ideal LLM for conversational AI applications
Conversational Expertise
Deeply trained on carefully curated and high quality conversational datasets, Nebula possesses an innate understanding of conversational flow, context, and nuances
Long Context Window
With the ability to process up to 16,000 tokens, Nebula analyzes complete conversations, emails, and chat logs, preserving crucial context
Multilingual
Nebula breaks down language barriers with support for English, Spanish, French, German, Italian, and more
Faster & More Efficient
Optimized for speed and efficiency, Nebula delivers real-time analysis and powers dynamic applications
Specialization for Conversation Centric Tasks
The Nebula LLM delivers a full spectrum of generative AI capabilities for transforming communications, and is instruction fine-tuned on 160+ conversational tasks, including
- Summarization Generate concise and informative summaries of lengthy conversations, extracting key takeaways
- Chain of Thought Reasoning Understand complex relationships and dependencies within conversations to provide insightful analysis
- Question Answering Accurately answer questions based on information extracted from conversations, enabling knowledge discovery
- Sentiment Analysis Gauge the emotional tone and sentiment expressed within conversations to understand customer satisfaction and identify potential issues
- Topic Detection Automatically identify and categorize the main topics discussed within conversations, facilitating efficient analysis and organization
- Intents and Action Items Extract user intents and action items from conversations, enabling automated workflows and improved customer service
- Entity ExtractionIdentify and extract key entities, such as people, organizations, and locations, from conversations for further analysis
- Communication Drafting Generate human-like text for various communication purposes, such as email replies, chat responses, and meeting summaries
- Agenda Generation Automatically create meeting agendas based on conversational data, ensuring efficient and productive meetings
Nebula's Conversational Performance Advantage
Nebula consistently outperforms other leading LLMs in a range of conversation-centric tasks, demonstrating its superior accuracy and understanding
| Evaluation Type | Task Category (Conversation Centric) | Nebula | LLaMA 2 | gpt-3.5-turbo |
|---|---|---|---|---|
| Open Ended | Summarization | 89.2 | 81.4 | 76.9 |
| Open Ended | Note Taking | 86.7 | 78.7 | 82.6 |
| Open Ended | Communication | 87.2 | 80.4 | 79.8 |
| Open Ended | Agenda | 82.8 | 75.3 | 78.3 |
| Open Ended | Question Answer | 82.1 | 78.8 | 74.3 |
| Open Ended | Scoring and Analysis | 88.1 | 79.2 | 81.1 |
| Core | Commonsense reasoning | 89.7 | 79.2 | – |
| Core | Reasoning | 68.9 | 66.7 | – |
| Core | Question Answering | 77.6 | 71.1 | 67.5 |
| Core | Sentiment | 92.4 | 90.7 | 88.3 |
Nebula Embeddings: Unstructured Data, Structured Insights
Nebula Embeddings transform unstructured data like documents and conversations into meaningful representations. These embeddings power applications such as
Search
Deliver highly relevant search results by capturing the semantic similarity between search queries and conversational data
Clustering
Group similar conversations together for analysis, trend identification, and improved customer segmentation
Recommendations
Provide personalized recommendations based on conversational insights and user preferences
Classification
Automatically categorize conversations based on topics, sentiment, and other relevant criteria
Ranking
Prioritize conversations based on importance, urgency, and specific keywords and phrases
Nebula Embeddings are
- Lighter & Faster: Outperform OpenAI models in semantic text similarity tasks, ensuring efficient processing
- Powerful & Accurate: Deliver exceptional results for conversational data compared to other embedding models
Conversational AI Products Powered by Nebula LLM & Embeddings
Nebula powers a range of advanced AI products built to transform your conversational data into actionable intelligence
Call Score
Score and analyze sales and customer support calls to improve agent performance and identify key conversation trends
Realtime Assist
Provide real-time guidance and support during conversations, empowering agents and enhancing customer experiences
Intent Detection
Accurately identify and categorize intents within conversations, enabling automated workflows and personalized responses
Compliance
Ensure adherence to industry regulations and internal policies by automatically detecting and flagging compliance risks in conversations
Question & Answers
Power intelligent search and knowledge retrieval from conversational data, enabling rapid access to critical information
Search
Unlock the full potential of your conversational data with advanced search capabilities that surface key insights and connections
Security, Privacy, and Data Protection
Symbl.ai prioritizes the security and privacy of your data with robust measures
- Data Encryption: Data is encrypted both in transit and at rest, ensuring its confidentiality and integrity.
- Access Control: Strict access control mechanisms restrict unauthorized access to your data.
- Compliance: Symbl.ai adheres to industry standards and regulations to ensure data protection and compliance.
- Monitoring and Audits: Continuous monitoring and regular audits are conducted to maintain data safety and integrity.
Research
At Symbl, we’re at the forefront of decoding multimodal human interactions. Our cutting-edge research, conducted in-house and with esteemed academic partners, focuses on:
- Developing advanced AI models to capture the intricacies of multimodal communication
- Refining end-to-end analysis for richer conversation insights
- Enhancing accuracy in interpreting subtle communication cues
Recent Research Highlights:
Our research directly powers Nebula’s unparalleled capacity to comprehend and replicate authentic, engaging human dialogue.
Seeking collaboration? Join us in advancing multimodal conversation understanding. Reach out to [email protected] to explore partnership opportunities.