Buckle up, because the community meeting for February 2023 is sure to be an exciting discussion about Trackers. We will cover everything from Trackers 101, interesting use cases to best leverage this feature, and we will also look at code/implementation details with a live demo.
This month’s meetings will be taking place:
- Americas – Wednesday, February 22nd at 11 a.m. PST (Convert to your Timezone)
- Asia-Pacific – Thursday, February 23rd at 9 a.m. IST (Convert to your Timezone)
If you are interested in learning more about Trackers, have your own questions, or even want to talk about a random topic related to conversation AI/ML, I encourage you to stop by the meeting! So, how can you go about doing that?
It’s easy! Just…
- Join the Symbl.ai Google Group
- Add the Community Calendar to your Google Calendar
- Then, if you have topics you’d like to see discussed, add them into the Agenda Doc
Pretty simple!
Refresh My Memory Again: Trackers?
A Tracker is a collection of phrases identifying a characteristic or an event you want to track in conversations.
For example, suppose you are a product manager interested in tracking pain points from conversations in your organization. You can create a tracker named “Pain Points” and create notifications for phrases such as “we struggle with,” “we find it difficult,” “blocker,” and “need help with.” These keywords and phrases are commonly used by people when they are describing their pain points.
When you process a conversation using the Symbl.ai platform, the platform finds phrases that are similar to the ones you defined for the Tracker. In terms of “Pain Points,” phrases with the same meaning might include “we are having trouble” and “there is a problem.” These will be recognized and your application will be notified when they occur.
The possibilities are endless in terms of the myriad ways you can use this feature! Stop by the community meeting this month to learn more about Trackers.
January 2023 Community Meeting Recap
For a quick recap of last month’s community meeting, we mainly discussed the new Symbl.ai Community Repo.
In the repo you will find all the information you need about:
- How to get started on your conversation data journey
- Understanding the conversation AI/ML landscape
- Digestible code examples, snippets, and projects using the Symbl.ai Platform
- Becoming active and attending community meetings
- And much, much more!
The intent of this repo is that the content will change (frequently) over time so that individuals can sign up for notifications by either Staring or Watching the repo to keep up with everything that has to do with extracting insights from conversations.
One exciting thing coming soon to the repo is a section dedicated to Tutorial and Training Videos for key topics and concepts related to processing conversations. The idea is to go over each subject from a very high-level standpoint so that everyone, from newcomers to product managers to developers, can easily and quickly wrap their heads around a given voice AI concept. Then, for those interested in doing a deep dive, the second half of the course will be more technical and code-driven. Watch for these videos to roll out shortly!
See You There!
That’s a lot of good information to set you up for the month of February. If have opinions about other topics we should present on in the community meeting, drop by our Slack channel to offer any and all suggestions! Otherwise, I look forward to seeing you soon.
