Custom Trackers
Enable developers to easily detect custom keywords, phrases, intents, entities and more with a few simple API calls.
Symbl.ai’s Custom Trackers enable developers to easily and quickly detect insights that are unique to any use case. Insights range from keyword or phrase spotting to more sophisticated applications such as identifying user intent.
Trackers utilize a zero shot, open domain architecture, and leverage the custom vocabulary the developer creates using Symbl.ai’s intuitive API to track all occurrences throughout an unstructured, natural language conversation.
Minimal configurations
Simply provide a few relevant keywords and phrases to create and deploy your trackers.
Realtime Tracking
Low latency, high availability tracking for the most mission critical applications.
Related Terms
Trackers will identify contextually related vocabulary such that more than just exact matches are returned in the tracking results.
Open Domain
No upfront training, simply add your list of vocabulary via the API or management console and you are ready to track.
Bulk Creation & Management
Simultaneously create, update and manage multiple Trackers with a single API.
Tracker Libraries
Templates for quickly creating and deploying custom trackers.
Use Cases
Keyword Spotting
Detect exact and contextually similar keywords and phrases that are critical for any use case
Customer Satisfaction
Look for key satisfaction drivers in your customer calls, or detect specific call markers, such as buyer intent, or churn risk.
Call Quality and Script Adherence
Detect when customer care agents or sales reps deviate from your customer playbook. Make recommendations to adapt to your customer in real-time.
Tone and Machine Detection
Detect answering machines, voicemail, and other call anomalies in your outbound call campaigns and create cost-saving automation to make campaigns a success.
Resources
Custom Tracker Docs
Quickly create and deploy Custom Trackers using the Tracker API.
Works in Real-time with Video
Learn how Custom Trackers work in real-time in video.
Management API
Learn how to easily and quickly build and manage Custom Trackers with a single API.
Developers building with Symbl.ai
