Custom Trackers

Enable developers to easily detect custom keywords, phrases, intents, entities and more with a few simple API calls.’s Custom Trackers enable developers to easily and quickly detect insights that are unique to any use case. Insights range from keyword or phrase spotting to more sophisticated applications such as identifying user intent.

Trackers utilize a zero shot, open domain architecture, and leverage the custom vocabulary the developer creates using’s intuitive API to track all occurrences throughout an unstructured, natural language conversation.

Minimal configurations

Simply provide a few relevant keywords and phrases to create and deploy your trackers.

Realtime Tracking

Low latency, high availability tracking for the most mission critical applications.

Related Terms

Trackers will identify contextually related vocabulary such that more than just exact matches are returned in the tracking results.

Open Domain

No upfront training, simply add your list of vocabulary via the API or management console and you are ready to track.

Bulk Creation & Management

Simultaneously create, update and manage multiple Trackers with a single API.

Tracker Libraries

Templates for quickly creating and deploying custom trackers.

Use Cases

Keyword Spotting

Detect exact and contextually similar keywords and phrases that are critical for any use case

Customer Satisfaction

Look for key satisfaction drivers in your customer calls, or detect specific call markers, such as buyer intent, or churn risk.

Call Quality and Script Adherence

Detect when customer care agents or sales reps deviate from your customer playbook. Make recommendations to adapt to your customer in real-time.

Tone and Machine Detection

Detect answering machines, voicemail, and other call anomalies in your outbound call campaigns and create cost-saving automation to make campaigns a success.


Custom Tracker Docs

Quickly create and deploy Custom Trackers using the Tracker API.

Works in Real-time with Video

Learn how Custom Trackers work in real-time in video.

Management API

Learn how to easily and quickly build and manage Custom Trackers with a single API.

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