Detect exact and contextually similar keywords and phrases that are critical for any use case
Look for key satisfaction drivers in your customer calls, or detect specific call markers, such as buyer intent, or churn risk.
Call Quality and Script Adherence
Detect when customer care agents or sales reps deviate from your customer playbook. Make recommendations to adapt to your customer in real-time.
Tone and Machine Detection
Detect answering machines, voicemail, and other call anomalies in your outbound call campaigns and create cost-saving automation to make campaigns a success.