Conversation Topics

Auto extract and organize all your conversations by topics that matter.

Symbl.ai’s Conversation Topics is a context-based topic modeling and extraction solution that enables developers to identify critical moments in unstructured human conversations.

Realtime Topic Detection

Detect the most relevant topics as conversations unfold in real time.

Topic Level Sentiment

Understand sentiment for the most important topics of a conversation.

Topic Hierarchies

Extract parent-child topic relationships to model the contextual structure of conversations, creating indexable and searchable data for use in a broad range of applications.

Topic Scope

Map topics to the relevant sections of the transcript.

Topic Rank

Filter topics by the most important themes in a conversation.

No upfront training

Start extracting topics immediately without any training required.

Use Cases

Search and Accessibility

Process thousands of audio and video files in minutes and use Symbl’s topic model to create a searchable index to organize and understand your customer data.

Realtime Call Analysis

Highlight the most important topics your customers are talking about as they happen, and create intelligent workflows to assist your sales rep or customer support agent to create the best customer outcomes possible.

Content Discovery

Analyze virtually any conversation-based content- webinars, business meetings, online courses- and create dynamic experiences to match your audience with the content they care about.

Resources

Conversation Topics Docs

Learn how to quickly get started with Conversation Topics.

Topics in Real-time

Extract topics from conversations in real-time.

API Playground

See how Topics work with a single click in our API playground (Symbl.ai account login is required).

Developers building with Symbl.ai