Contextual Insights
Extract actionable insights in real-time from any conversation, across any channel.
Extract questions, action items, and to-do’s, or build your own conversation summaries and unlock the potential of customer conversations in virtually any collaboration or communications application.
Action item detection
Real-time or asynchronous action item and follow-up detection from unstructured human to human conversation.
Comprehensive Action Items
Powerful abstractive regeneration of action items, creates a comprehensive view of critical aspects of your conversations.
Questions detection
Extract contextually relevant questions in real-time or asynchronously.
Speaker Assignment
Identify the assignee and assignor for action detected in the conversation.
Timestamps
Map the date and time to actions for advanced workflow capabilities.
Confidence Threshold
Control the confidence of the action item output to create verbose call records or succinct summaries.
No upfront training
Start extracting insights immediately without any training required.
Use Cases
Question and Answer extraction
Isolate and analyse question and answer cadence in customer service calls or automatically create FAQs for a sales playbook.
Conversation Follow-ups
Automatically generate and assign to-do’s from a business meeting or create powerful workflow automation for custom care calls.
Caller Engagement
In conjunction with Symbl’s powerful analytics, gauge caller engagement and satisfaction to fine tune call service scripts.
Resources
API Reference
Comprehensive APIs for extracting questions, action items and/or follow ups from any conversation.
Docs
Learn what else you can do with Symbl.ai.
Javascript SDK
Extract contextual insights in real-time.
Developers building with Symbl.ai
