Symbl.ai Pricing

Start free. Pay as you go. Get discounts as you scale. What’s not to like?

Developer
Free forever
No credit card required
  • 1,000 mins per month (voice channel) + 10,000 words per month (text channel)
  • Access to all products and features
  • Up to 5 concurrent connections
Pro
Pay as you go
No usage commitment required
  • Starting at $0.027 / minute (voice channel) or $0.0002 per word (text channel)
  • Price reduces to $0.017 / minute (voice channel) or $0.00012 per word (text channel) if you use over 30k minutes or 3.75M words per month
  • Unlimited usage and up to 50 concurrent connections
  • Text channel does not include Automatic Speech Recognition features – see FAQ for details
Enterprise
Customizable
High volume usage plans
  • Volume-based discounts for voice channel and text channel
  • Custom concurrency
  • Enterprise support & SLAs
  • Deploy in private environment
  • Text channel does not include Automatic Speech Recognition features – see FAQ for details
Learn more about Symbl.ai’s conversation intelligence products and APIs

Product Features

Transcription Plus

  • pSupports video, audio and text
    Ingest and process conversations across all channels in real-time or asynchronously
  • pSpeaker separation
    Auto detect and separate unique speakers
  • pAuto paragraph generation
    Automatically generate paragraphs with your transcripts
  • pSupports multiple languages And more…
    Over 30 languages are supported by Transcription Plus

Conversation Analytics

  • pSpeaker(s) ratio, pace, and talk time
    Know who is talking, how fast they were talking and how long they were talking
  • pWords spoken per minute (WPM)
    Measure the number of words spoken by speakers
  • pSentence-level sentiment
    Get sentiment analysis on sentence-by-sentence basis
  • pSpeakers overlap percentage
    See how often speakers speak over each other

Contextual Insights

  • pAuto questions detection
    Auto detect questions asked in any conversation
  • pAuto follow ups detection
    Auto detect follow ups in any conversation
  • pAuto action items detection
    Auto detect action items in any conversation

Conversation Topics

  • pAuto topic detection and generation
    Detect and generate high level topics discussed
  • pSentiment analysis on topics
    Get sentiment analysis on a topic level
  • pAuto paragraph generation
    Automatically generate paragraphs with your transcripts

Custom Trackers

  • pUnlimited trackers
    Build and activate as many custom trackers as you want
  • pContextual relevance detection
    Track contextually relevant words and phrases using machine learning
  • pKeyword spotting
    Track exact and similar keywords using context understanding
  • pUser intents And more…
    Track unique user intents based on custom vocabulary and context

Additional Tools and Services

Experience Integration
  • pJS elements
    Composable javascript elements that can be embedded into your app
  • pPre-built hosted UIs
    Pre-built hosted experience, whitelabelled available as a URL or IFrame
Security
  • pAPI deletion
    Delete a conversation programmatically using conversation ID
  • p Custom data retention
    Customize data retention rules for your private deployment
Support
  • pSymbl.ai Developer community
    Where developers learn and build conversation intelligence applications, together!
  • pBusiness support and SLAs
    Committed SLAs and named support engineers
Environment
  • pShared/Public Environment
    A cloud service running on Symbl.ai’s cloud with standard authentication, security and privacy features
  • pEnterprise private deployment
    A data residency-compliant solution with dedicated cloud service, higher SLAs and performance
Reporting
  • pUsage analytics
    Understand usage behaviour and insights applicable to Symbl.ai integration
  • pUsage dashboards
    UI representation of trends and insights of usage metrics application to Symbl.ai integration

FAQ

Will I be charged for every API call I make?

No. Charges only apply to the actual minutes and/or words of all conversations processed. You will not be charged separately on the usage of conversation APIs for extracting intelligence, generating analytics, or building custom trackers.

What does it mean to use or pay for minutes and/or words?

The number of minutes on the conversations (video and audio) you process on our platform and products. Number of words is the unit of credit we use to measure the processing of text files

Audio and video are processed in minutes, or words if you already have the conversations transcribed

How are users charged for the Pro plan?

It’s a Pay-as-you-go model, where users are only charged for what they used beyond the 1000 mins and/or 10000 words. No credits will need to be purchased ahead of time, we will charge your credit card for what you have used at the end of each month.

Is it possible to submit a purchase order (PO) and/or get an invoice?

Yes, but only available for the Enterprise plan. Contact us if you would like more information

Are there discounts for educational and non-profit organizations?

Absolutely! We are happy to be of any help and supporting relevant organizations, with discounts and/or free credits. Contact us to learn more

What deployment models are included with each plan?

We offer public deployment by default on cloud. We are hosted in GCP. However, for enterprise-scale deployments, we also support dedicated private tenants as well as VPC tunnelling to secure and isolate the flow of data as well as to enable customer configurations and capabilities.

What are the options for data retention

By default ingest conversations and processed intelligence are retained with Symbl.ai. No audio recordings or voice streams are stored by Symbl.ai, and are automatically purged with processing. To be able to have control on the data retained, we provide a Delete API that enables developers to programmatically delete conversations by conversation ID. In the dedicated private hosting options, businesses can choose custom data retention options for which you can contact our sales.

What are concurrent connections?

Concurrent connections applies to the numbers of concurrent streams that can be processed in real time or the numbers of jobs for asynchronous processing for batch mode. We support 5 concurrent connections in a free plan, 50 when you upgrade to pay as you go. If you are looking to increase concurrency for your implementations, please contact our sales team for high scale deployment options.

What is the difference between Symbl.ai for voice channel vs. text channel?

Symbl.ai for voice channel provides APIs to process real-time and asynchronous audio and video data such as calls, videos, and voicemails. This pricing plan includes Symbl.ai Intelligence features and Automatic Speech Recognition features. ASR features are listed under Symbl.ai’s Transcription Plus product above.

Symbl.ai for text channel provides an API for asynchronous text conversation data such as transcripts, chats, and emails. This pricing plan includes Symbl.ai Intelligence features only. This plan does not include Automatic Speech Recognition features. ASR features are listed under Symbl.ai’s Transcription Plus product above.

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