Symbl.ai Pricing

Flexible plans—scale as you grow and get started with no usage commitment.

Developer

Free forever

No credit card required

1,000 mins per month (voice channel) + 10,000 words per month (text channel)
Access to all products and features
Up to 5 concurrent connections

Pro

Pay as you go

No usage commitment required

Still get 1000 mins (video and audio) and 10000 words (text) of free monthly credits
Additional pay as you go credits start at $0.027 / minute or $0.0002 per word
Price automatically reduces to $0.017 / minute or $0.00012 per word if you use over 30k minutes or 3.75M words per month
Concurrent connections increase to 50
Text channel does not include Automatic Speech Recognition features – see FAQ for details

Enterprise

Customizable

High volume usage plans

Volume-based discounts for voice channel and text channel
Custom concurrency
Enterprise support & SLAs
Deploy in private environment
Text channel does not include Automatic Speech Recognition features – see FAQ for details

Contact us

Learn more about Symbl.ai’s conversation intelligence features and APIs

Product Features

Trackers

pUnlimited trackers
Build and activate as many custom trackers as you want
pContextual relevance detection
Track contextually relevant words and phrases using machine learning
pKeyword spotting
Track exact and similar keywords using context understanding
pUser intents And more…
Track unique user intents based on custom vocabulary and context

Topics

pReal-time topic detection
Detect and generate topics while the conversation is in progress
pBased on conversation structure
Topics are generated based on conversation structure and the importance of concepts discussed in a conversation, not traditional topic modeling techniques.
pExtracted, Abstract, and Hirarchical Topics
Auto generate extracted topics from common and relevant keywords and phrases, abstract topics from contextually similar concepts and themes, and parent/child topics.

Action items, Follow Ups, & Questions

pAuto detect action items and follow ups in conversations
Auto detect contextually relevant action items and follow ups in any conversation
pAuto detect questions in conversations
Auto detect questions in any conversation
pAuto generated context, time stamps, and speaker assignment
Get a comprehensive understanding of the “what,” “who,” and “when” about all questions, follow ups and action items detected

Transcription

pSupports video, audio and text
Ingest and process conversations across all channels in real-time or asynchronously
pReal-time and async
Generate transcripts from real-time video and audio, or asynchronously from recorded and text files.
pSpeaker separation
Auto detect and separate unique speakers
pSupports multiple languages And more…
Over 30 languages are supported by Transcription Plus

Conversation Analytics

pSpeaker(s) ratio, pace, and talk time
Know who is talking, how fast they were talking and how long they were talking
pWords spoken per minute (WPM)
Measure the number of words spoken by speakers
pSentence-level sentiment
Get sentiment analysis on sentence-by-sentence basis
pSpeakers overlap percentage
See how often speakers speak over each other

Additional Tools and Services

Experience Integration

pJS elements
Composable javascript elements that can be embedded into your app
pPre-built hosted UIs
Pre-built hosted experience, whitelabelled available as a URL or IFrame

Security

pAPI deletion
Delete a conversation programmatically using conversation ID
p Custom data retention
Customize data retention rules for your private deployment

Support

pSymbl.ai Developer community
Where developers learn and build conversation intelligence applications, together!
pBusiness support and SLAs
Committed SLAs and named support engineers

Environment

pShared/Public Environment
A cloud service running on Symbl.ai’s cloud with standard authentication, security and privacy features
pEnterprise private deployment
A data residency-compliant solution with dedicated cloud service, higher SLAs and performance

Reporting

pUsage analytics
Understand usage behaviour and insights applicable to Symbl.ai integration
pUsage dashboards
UI representation of trends and insights of usage metrics application to Symbl.ai integration

FAQ

Will I be charged for every API call I make?

No. Charges only apply to the actual minutes and/or words of all conversations processed. You will not be charged separately on the usage of conversation APIs for extracting intelligence, generating analytics, or building custom trackers.

What does it mean to use or pay for minutes and/or words?

The number of minutes on the conversations (video and audio) you process on our platform and products. Number of words is the unit of credit we use to measure the processing of text files

Audio and video are processed in minutes, or words if you already have the conversations transcribed

How are users charged for the Pro plan?

It’s a Pay-as-you-go model, where users are only charged for what they used beyond the 1000 mins and/or 10000 words. No credits will need to be purchased ahead of time, we will charge your credit card for what you have used at the end of each month.

Is it possible to submit a purchase order (PO) and/or get an invoice?

Yes, but only available for the Enterprise plan. Contact us if you would like more information

Are there discounts for educational and non-profit organizations?

Absolutely! We are happy to be of any help and supporting relevant organizations, with discounts and/or free credits. Contact us to learn more

What deployment models are included with each plan?

We offer public deployment by default on cloud. We are hosted in GCP. However, for enterprise-scale deployments, we also support dedicated private tenants as well as VPC tunnelling to secure and isolate the flow of data as well as to enable customer configurations and capabilities.

What are the options for data retention

By default ingest conversations and processed intelligence are retained with Symbl.ai. No audio recordings or voice streams are stored by Symbl.ai, and are automatically purged with processing. To be able to have control on the data retained, we provide a Delete API that enables developers to programmatically delete conversations by conversation ID. In the dedicated private hosting options, businesses can choose custom data retention options for which you can contact our sales.

What are concurrent connections?

Concurrent connections applies to the numbers of concurrent streams that can be processed in real time or the numbers of jobs for asynchronous processing for batch mode. We support 5 concurrent connections in a free plan, 50 when you upgrade to pay as you go. If you are looking to increase concurrency for your implementations, please contact our sales team for high scale deployment options.

What is the difference between Symbl.ai for voice channel vs. text channel?

Symbl.ai for voice channel provides APIs to process real-time and asynchronous audio and video data such as calls, videos, and voicemails. This pricing plan includes Symbl.ai Intelligence features and Automatic Speech Recognition features. ASR features are listed under Symbl.ai’s Transcription Plus product above.

Symbl.ai for text channel provides an API for asynchronous text conversation data such as transcripts, chats, and emails. This pricing plan includes Symbl.ai Intelligence features only. This plan does not include Automatic Speech Recognition features. ASR features are listed under Symbl.ai’s Transcription Plus product above.