Use Symbl.ai free, only pay for what you use, or speak with us about higher volume price plans.
1000 mins + 10000 words
No usage commitment required
for Transcription Plus, and Analytics+
for Intelligence Products*
Transcription and intelligence products may
be purchased separately
Get full access to all Symbl.ai products
and AI capabilities.
No. Charges only apply to the actual minutes and/or words of all conversations processed. You will not be charged separately on the usage of conversation APIs for extracting intelligence, generating analytics, or building custom trackers.
The number of minutes on the conversations (video and audio) you process on our platform and products. Number of words is the unit of credit we use to measure the processing of text files
Audio and video are processed in minutes, or words if you already have the conversations transcribed
It’s a Pay-as-you-go model, where users are only charged for what they used beyond the 1000 mins and/or 10000 words. No credits will need to be purchased ahead of time, we will charge your credit card for what you have used at the end of each month.
Yes, but only available for the Enterprise plan. Contact us if you would like more information
Absolutely! We are happy to be of any help and supporting relevant organizations, with discounts and/or free credits. Contact us to learn more
We offer public deployment by default on cloud. We are hosted in GCP. However, for enterprise-scale deployments, we also support dedicated private tenants as well as VPC tunnelling to secure and isolate the flow of data as well as to enable customer configurations and capabilities.
By default ingest conversations and processed intelligence are retained with Symbl.ai. No audio recordings or voice streams are stored by Symbl.ai, and are automatically purged with processing. To be able to have control on the data retained, we provide a Delete API that enables developers to programmatically delete conversations by conversation ID. In the dedicated private hosting options, businesses can choose custom data retention options for which you can contact our sales.
Concurrent connections applies to the numbers of concurrent streams that can be processed in real time or the numbers of jobs for asynchronous processing for batch mode. We support 5 concurrent connections in a free plan, 50 when you upgrade to pay as you go. If you are looking to increase concurrency for your implementations, please contact our sales team for high scale deployment options.