Summaries, Questions, & Action Items
Extract clear and concise summaries of conversations immediately after the call across any channel with ‘Summary’.
Overview
Generate Actionable Summaries
Distill conversations data generated from video, audio or transcripts into concise summaries with abstractive summarization models.
High accuracy and effectiveness
Using speaker separation, the model can pinpoint specific speakers and their utterances, resulting in a more effective and useful summary.
Customizable summary formats
Using the pre-built Summary UI, the format and length of summaries can be customized based on user preferences
Customizable summary format
Obtain summary in bullet-list or paragraph format to understand chronology of events and for follow-ups
Customizable summary length
‘Short’, ‘Medium’ and ‘Long’ options available for conversation summary
Use Cases
Sales call
Summarize external sales calls to identify key pain points and product preferences of clients
Product development
Summarize customer calls to generate product backlog recommendations and transform product brainstorming
Caller engagement
Analyze call summaries in conjunction with other powerful analytics to gauge caller engagement and satisfaction
Resources
Processing asynchronous conversations
Submit recorded or saved conversations in video and audio formats through the Async API.
Create summary for a conversation
Use the ‘Get Summary’ request to get a summary for the desired conversation
Insights in preferred format
Leverage ‘Summary UI’ to obtain summary dashboard in desired format