Trackers
Easily detect and classify keywords, phrases, intents, entities and more with a few simple API calls.
Overview
Trackers utilize a zero shot learning, open domain architecture, and built with context and semantic similarity recognition to track all key insight occurrences in unstructured conversation data generated in real-time or asynchronously.
Use prebuilt trackers, or create your own
Start with our library of over 40+ prebuilt trackers across 4 common categories, or create your own for custom use cases within minutes.
Realtime Tracking
Instantly track and detect all important insights as the conversation is happening in real-time over video, audio or text channels.
Create new trackers with minimal configurations
Create custom trackers in minutes by simply providing a few contextually similar keywords and phrases.
Open Domain
No upfront training, simply add your list of vocabulary via the API or management console and you are ready to track.
Bulk Creation & Management
Simultaneously create, update and manage multiple Trackers with ease.
Tracker API
Comprehensive APIs to help you integrate, create and manage your trackers.
Use Cases
Keyword Spotting
Detect exact and contextually similar keywords and phrases that are critical for any use case
Real-time Compliance
Automatically detect, redact, and/or anonymize sensitive information in conversations. Supports over 75 PCI, PHI, and PII entities.
Real-time Assist
Detect when customer care agents or sales reps deviate from your customer playbook. Make recommendations to adapt to your customer in real-time.
Detect User Intent
Automatically detect buyer intent, churn risk, and custom intents for virtually any use case in real-time.
Resources
Managed trackers library
Set of default trackers that Symbl.ai has carefully curated and tested in real-world situations
Creating custom trackers
Create custom trackers for your unique use cases by providing the name, category, description, languages, and vocabulary
Recommended trackers
Based on conversations that you have processed in the last 30 days, Tracker API recommends trackers that can easily be accepted to rejected.