Entities
Identify and extract critical data from your conversations.
Dynamically detect relevant entities from unstructured conversation data in real-time, with our Named Entity Recognition (NER) feature.
Use managed entities, or create custom ones
Start with our library of 50 managed entities trackers across ‘PII’, ‘PCI’, ‘PHI’ and ‘General’, or create your custom ones through the Management API.
Real time and asynchronous entity detection
Detect managed and custom entities in real-time streaming or recorded conversations.
Contextual details on detected entities
Obtain critical details on the detected entity such as the category and subcategory of the detected entity, timestamp of when it featured in the conversation and location within the message.
Open Domain
No upfront training, simply add your list of vocabulary via the API or management console and you are ready to detect entities.
Anytime detection
Enable the entity detection feature when you start a streaming conversation or during the conversation
Management API
Comprehensive APIs to help you create, update, detect and delete entities
Use Cases
Agent coaching
Named entity recognition (NER) can be used to train call centers or customer service employees. They can use the recordings of real conversations and identify which conversations resulted in the most sales.
Customer support
Using NER, companies can automatically identify feedback relevant to a specific department, support personnel, or product and route it to them.
Human Resources
Can be used to determine the mention of specific skill sets, degrees, or experience (designation) and pull relevant resumes to streamline hiring practices.
Search & Accessibility
Process thousands of audio and video files in minutes and use Symbl’s entity detection feature to create a searchable index to organize and understand your customer data.
Resources
Create custom entities
Create a single custom entity and multiple custom entities at the same time using the Management API
Works for streaming conversations
Configure your streaming conversation to detect entities
List of managed entities
View Symbl’s out-of-the-box list of managed entities