Redaction
Ensure confidentiality by identifying and concealing sensitive information from transcripts.
Overview
Redact using supported entities
Start redacting with our comprehensive library of 50 commonly observed sensitive data entities across PII, PCI and PHI data categories.
Privacy by design
Symbl’s Redaction API helps you automate compliance with major privacy and data security regulatory requirements such as Health Insurance Portability and Accountability Act (HIPAA) and General Data Protection Regulation (GDPR), among others.
Customize entity redaction
Custom entities can be easily defined and implemented that aren’t covered by Symbl.ai’s managed entities, such as detecting organization-specific jargons and acronyms.
Real-time redaction
Obtain real-time, low latency redaction of sensitive information from conversations
Multiple redaction output formats
Choose between the ‘default’ format, obfuscate or define custom string for redacted output
No third-party access
Sensitive data always remains in your environment and control without any third party getting access
Use Cases
Data privacy compliance
Anonymize protected information and store redacted versions of transcripts containing sensitive information to achieve and maintain compliance with HIPAA, CCPA, GDPR, and PCI SSC.
Automate workflows
Automatically remove privileged or confidential information from documents and route the information to secure areas without unnecessary human exposure
Employee Training
Enable re-use of real world samples with protected data redacted.
Resources
Processing real-time conversations
Get an active WebSocket connection to the Streaming API for live conversation transcription and intelligence.
Generate redacted transcript
Use ‘Get messages’ operation to generate redacted transcript
List of support entities
View list of support entities and how to create custom entities