Your Conversations are Secure
The security standards we adhere to and our approach to user and data privacy.
Taking the best measures from the start to the end. Going from building an MVP to Enterprise Deployment, protect your conversations right from the first call.
Platform Overview: The platform is powered by our proprietary conversation understanding engine that helps amplify conversations by surfacing the things that matter. We enable the experience to passively listen to the conversation and recommend insights based on context. The entire conversation is also indexed and converted into structured outcomes – key topics, actions, ideas, etc to drastically reduce the time to traverse the full transcript too.
The out of the box experience of representing and interacting with both real-time and post conversation data – provides users with controls to edit information, share or flow the information to another product as per the application use case. The AI/ML engine constantly learns from the user interaction feedback and improves with more accurate and relevant information.
User Data Privacy
Data Layer Protection
Cloud platform and Logs
All data is hosted in GCP in the USA region and leverages server-side encryption provided by Google Cloud Platform. All incoming requests to Symbl systems are authenticated and validated at the time of authentication.
Google Cloud provides an extensive list of compliance and regulatory assurances, including SOC 3, and ISO 27001. See Google’s compliance and security documents for more detailed information. Further, all access is logged and audited regularly. Logs are maintained for a minimum of 3 months, and hosted on GCP whilst encrypted at rest.
End to End Encryption
All the data on the Symbl platform is encrypted, and all connections are secured using 2048 bit AES encryption. Over the wire, data is encrypted using RSA 2048 bit keys. At rest, data is encrypted using AES-256.
No audio recording
By default, no audio recordings are stored. In special cases, in which storing is required, audio recordings are securely stored and are encrypted at rest using 2048 bit RSA. By default, all of the data is hosted in the GCP cloud and is encrypted at rest.