At Symbl, we’ve always believed in building our platform working closely with our early customers. This has helped us evolve and simplify our APIs to a great extent. In this process, we realized that a lot of our customers have a lot of asynchronous conversational data. We’ve been able to accept streaming audio and generate transcripts, action items, followups, questions, summary topics in real-time with our Voice APIs.
We observed most businesses have asynchronous conversation data in two formats
- Audio or Video recordings of conversations
- Text: Call Transcripts, Email, and Social conversations
This week, we’re launching our Async API for audio files and text. You can simply post an audio file or text payload to our rest interface and create a conversation on the Symbl Platform. Each conversation can be accessed using the Conversation API to get transcripts and other insights. For longer audio files tend to take more time to process and we have a Job API to check for the processing status.
|Async Text API||Messages Payload in JSON format||Link|
|Async Audio API||WAV and MPEG, Mono Audio||Link|
We’re confident that these APIs for asynchronous will empower businesses to extract actionable insights across many use-cases. Our customers have already started building use-cases for CRM and collaboration software using these APIs.
As we launch the preview for these APIs, we’re excited about all the new use-cases and experiences our developer community is going to build. Here are some example use-cases
- Automate CRM entries from email and sales calls
- Use recorded audios to generate insights in bulk for call center process
- Use recorded audio/video to generate post-event summaries
- Use Zoom meeting recordings to process meeting insights
Sign up for API preview here. You can learn more about the Async APIs on our documentation and try samples on the Postman app. We would love to hear any feedback from you and help you with any queries on your integration.