Unlock Conversation Data at Scale
Symbl’s Conversation Intelligence Platform enables access to purpose built understanding and generative AI models for higher quality and efficiency in conversation-centric use cases – to drive automation, assistance and analytics in real-time.
Drive outcome-driven conversations with real-time context and insights during virtual sales meetings, including topic detection, objection handling, decision maker engagement and next steps — supercharging salespeople and better understanding buyers.
Customer Service Intelligence
Empower contact center agents with real-time assist apps, next generation call progress analysis and tracking, sentiment analysis, automated summaries and key topics — increasing agent productivity and improving the customer experience.
Connect HR managers with intelligence for recruiting and retaining employees, including real-time interview coaching, performance review summaries and actions, and automated compliance — empowering HR leaders and improving employee engagement.
Enable intelligent interactions between employees and customers to drive better outcomes with AI-powered call progress analysis, call tracking, topic analysis and automated summaries — increasing employee productivity and improving customer engagement.
Accelerate meeting output and value with real-time transcriptions and key topics to generate action items and workflows in real-time — driving attendee productivity and capturing meeting intelligence for all employees.
Enrich Your Analytics Pipeline
Set up a time with our solutions team to go over the existing conversation data sources in your organization, and how to use Symbl to get the unstructured data in your data stores as well as transform that into process specific events, metadata or structured insights – across large volumes of chat, email, calls, video, voicemails, audio and more.
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Why Build with Symbl.ai?
Accelerate your AI efforts with ready-to-use, pre-defined models designed specifically for human-to-human conversations. We employ an API-first approach that empowers you to build solutions specifically for your business or application — quickly.
We provide enterprise-grade security, including support for SOC2 Type II, PCI, HIPAA, GDPR, and CSA CAIQ, backed by enterprise-level support and committed SLAs.